When it comes to money transfers, MoneyGram has simplified the process to many folds. Millions of consumers transfer funds to their friends and family who live in different countries around the world. MoneyGram offers its services in a number of agent locations including many retail stores across the United States.
In this article, we will discuss how a person can change a receiver’s name and other aspects related to it.
MoneyGram change receiver name online
A recipient or a receiver is a person to home the funds are sent and the Receiver’s name can be changed online using the MoneyGram application or through their official website. There is a possibility that MoneyGram customers who transfer funds to their friends or family are unable to make a transfer successfully as they misspell the receiver’s name or the order of the name is not entered correctly as is on his state-issued ID. The payment can also be declined or on hold if the agent enters a name incorrectly.
To change the receiver’s name online you will have to follow a few steps.
- Firstly, you have to login into the account using your username and password
- Click on personal info and look for the new receiver’s name.
- Enter a new receiver’s name and click on the update button.
After this, you will be redirected to the confirmation page to confirm the changes that you have made.
Can I call MoneyGram to Change a Receiver Name?
Yes, MoneyGram allows its customers to change the receiver’s name by calling customer support. Getting in touch with customer support makes it easier for customers to understand technical processes. You can get in touch with the customer support individuals by dialing 1-800-922-7146.
Does the receiver’s name have to match their government-issued ID exactly?
The receiver’s details that are shared by the sender must match the receiver’s government-issued ID. To make a successful transaction it is the responsibility of the sender to double-check the details that he is going to or has entered in the fund transfer form at the agent location or in the details field if sending through a mobile application or website.
What happens if the receiver’s name doesn’t match?
If the receiver’s information submitted by the sender doesn’t match then there could be an issue for the receiver to pick up the cash or the transfer will be on hold. The details that are usually required by the MoneyGram agent include, first and Last name, Bank name, account number (In case of bank transfer), relationship with the receiver, amount to be sent, and Country details. In case, if any additional details are required those also need to be corrected and double-checked.
There can be also an issue if the agent enters a wrong name or misspells it while processing the transfer.
What does a Receiver need to pick up a MoneyGram transfer?
MoneyGram has made funds receiving process easier and effortless. Funds can either be received directly into a bank account of can be collected from any of the agent locations nearby. If the funds are sent directly into the receiver’s bank account, then the receiver does not have to submit any additional details and will only require identity proof.
Moreover, a receiver should provide the sender with accurate details as are on his or her state-issued ID.
In case you have to pick up cash from any of the nearby agent locations, you will need to provide the following information.
- Reference Number
The reference number is on the transfer receipt and also in the confirmation email for the online transfer. You have to ask the sender to send that number to you.
The second thing you will need is a State-Issued ID (National Identity Card, Passport, or resident permit). You may also be asked for any additional proof such as your address, bank statement, or utility bills.
In addition, you may have to fill out a Receiving form (if applicable) on which you will have to enter your reference number and then hand over the photo ID to the MoneyGram agent at the counter to pick up the cash.
There are a few countries that require a valid proof of address and for that, the customers have to submit utility bills.
Can I cancel a MoneyGram transfer if entered an invalid Receiver’s name?
A MoneyGram transaction may be canceled in the case that MoneyGram feels that the transaction is not appropriate or upon the direct request of the sender. You can get to the agent’s location or call customer support the moment you realize that you have entered an invalid receiver’s name.
You can request cancellation of a transfer if you sent one but do not want to proceed with it. However, the following are a few things that you need to know.
- To cancel a transaction, you will have to log in to your MoneyGram online account and search for “Transfer” in your transaction history, then cancel your transfer on the “Transaction detail page” if you transferred money from the United States via the website or mobile app.
- You can cancel the transaction online or through a self-service portal by choosing “Cancel a transfer” if you transferred from an agent location.
- Secondly, if you have made a transfer from a physical agent location in the United States then you will receive the refund in cash.
- It is important to mention that a transfer can only be canceled if it has not been collected or received.
Also keep in mind that if the sender requests the cancellation of a particular transaction by himself, then the fee he paid for the transfer will be lost. However, if MoneyGram declines or cancels a transaction, the sender will get full payment in the amount of the principal along with the fee that he initially paid.
How long will it take to get money back for a canceled transfer?
To receive a refund, firstly you will have to cancel a transaction that you think you have processed with wrong information and an incorrect receiver’s name.
As per the MoneyGram refund policy, if you have canceled a transfer online or via phone then the credit will be transmitted to the card issuer within 10 working days. However, it can take a longer period for the funds to appear on your debit or credit card.