MoneyGram has been providing funds transfer services to millions of its customers since 1980. The company has over 20,000 agent locations in the United States that enable customers to transfer funds to more than 150 countries across the globe. However, sometimes the users face certain technical issues.
In this article, we will talk about a technical issue and will suggest a few troubleshoots so the issue could be resolved.
Unable to Process Your Request
If you are a MoneyGram user and often transfer funds to your friends and family then there is a possibility that you may face this issue once in a lifetime. The message that says we are unable to process your request may indicate a technical error showing connectivity issues with the server or this issue may cause if the server is overloaded, down or unreachable or it may also show up if the site’s maintenance is in progress.
If you face this type of issue then you can try these steps that might help you in resolving the issue.
Uninstall the app
In case you are facing this issue, you can try to uninstall the MoneyGram mobile application and it might help you in resolving the issue.
Remove Cache and Cookies on Browser
It is also suggested that if a customer is getting a message that says “unable to process your request” then he or she should clear the cache and cookies from the browser to see if that fixes the issue.
Removing the cache and cookies usually helps to troubleshoot; it also adds to the loading time of the webpages and also improves the device performance.
Log Out and Login to your Account
If you have tried all of the suggestions mentioned above then you should try to log out and log in to the account again to check if that fixes the issue.
You should make sure that you are putting the details correctly or can double-check the details as well. If the details are correct and you are still facing the same issue then you need to log out and again login into your MoneyGram account.
If you are getting the same error and are unable to make any transaction then the last thing you can do is to get in touch with the MoneyGram customer support or you can submit an online form .
Now after you go on the form webpage by using the link mentioned above you will have to follow a few instructions which are listed below.
- Select from options (General Questions or Feedback, Complaint or Report Fraud)
- Secondly you will have to enter your name and email address in the fields so the concerned department could contact you.
- Lastly, you will have to write the subject in the ‘title’ field, and you will write about the issue you have been facing in the comment ‘field’.
After that click on the submit button and the concerned department will respond to you after reviewing the issue.