Why did MoneyGram Close my Account?

MoneyGram was founded in 1980 and since then it has been providing funds transfer services to many customers around the globe. The company has more than 20 thousand locations across the United States. However, the company bans many user accounts if it notices any strange or unusual patterns in a transaction.

moneygram closed my account

In this article, we will discuss why MoneyGram closes its customer’s account and what can be done in such a case.

Why did MoneyGram close my account?

MoneyGram can close your account for a variety of reasons and you will not be able to make a transaction as long as that ban remains. The first reason can be that you have failed to comply with the company’s terms of service. Secondly, the company has a fraud detection system that looks for any unusual or fraudulent activity in order to keep its customers’ money safe. If you are suspected of any kind of fraud or money laundering then your account will be closed.   

Furthermore, MoneyGram’s terms and conditions also state that it reserves the right to refuse service to anyone at any time. MoneyGram reserves the right to block transactions or cancel transfer requests if someone misuses the service, provides invalid credentials or information, and so on. MoneyGram also keeps a person’s record and if he has been arrested for any fraudulent activity in the past ten years, he will not be able to use MoneyGram services.

The account can be closed for a certain period or a lifetime, depending upon the case,

Exact Reason for Ban

If your account has been closed by MoneyGram then it will be frustrating for you as you will never be able to know what the exact reason for the ban was. MoneyGram does not share any details regarding the ban as per the company policies. Even if you contact customer support to know what caused the ban, they will not share the details of whether the problem was at the receiver’s end or sender’s end.

How do you know your MoneyGram account is closed?

If your account has been banned by MoneyGram then there are a few indicators through which you will be able to know that your account has been closed. The very First thing would be that you will not be able to access your account and it won’t allow you to log in. The second thing would be a message that says the account does not exist or thirdly all of your transactions in the queue will be stopped and you will not be able to send or receive any payments.

How to appeal against the ban?

After your account gets banned by MoneyGram you will need to get in touch with the customer support or the risk management team in order to appeal against the ban. The teams are available round the clock and will ask a few questions related to the recent transactions and can also require some extra information. Additionally, they will further guide you that whether your account has been closed temporarily or permanently. 

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