If you are facing an Internal Server 500 when sending money through Western Union, you are not alone.
When sending money through Western Union’s website or the mobile. The digital platforms can throw a bunch of extremely techy error codes or messages that don’t make any sense. All these error messages that are shown on the digital platforms can either mean that there is a problem with your account or something is wrong with Western Union
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Western Union Internal Server Error 500
So what does the Internal Server Error 500 mean with Western Union. Does this specific error relate to limitations on your account or it is a technical issue on the server end.
Is your account Banned?
No, the internal server error does not indicate any restrictions or ban on your account. This is a technical error that the server responds with when it is not able to process any requests made by the browser.
In simple terms, this means that the requested page was unable to load due to one or more technical failures. Usually, these are fixed by reloading the page or by waiting sometime and trying again.
If you have done both. There could be a possibility that your own system might be conflicting with the website. There are some easy troubleshoot techniques that customer support recommends to fix these issues.
But first you’ll need to check if the Western Union is down globally or just for you.
How to Check if Western Union website is working globally
To check if Western Union is down globally. You can use a tool like Is it down.
- Go to their website.
- Put in the URL for Western Union
- Click on Check
- Check if the Status is Up or Down
If the status is UP, it means the site is accessible to other users, and you might need to make some troubleshoots to see if that fixes the issue.
You can also use this tool to see comments of other Western Union users at the bottom. If the site is facing major technical issues. Mostly, you will find people commenting about it in the comment section.
Simple Troubleshoots for Internal Server Error on Websites
If you are getting the Internal Server Error on Western Union’s website. Here are a few quick and easy troubleshoots you can try to see if it solves the problem.
Clear Cache & Cookies
Clearing your browser’s cache and cookies is the most basic and effective troubleshoot you will find for your internet issues. Clearing the cache and cookies will force you to login again to your Western Union profile.
Try a Different Browsers
Some websites may cause technical conflicts with your browser. Make sure you have the latest edition installed for your browser. If your current browser does not work, try switching to a different browser.
Simple Troubleshoots for Mobile App
If you are getting Internal Server Error on the Western Union mobile App. Try the following troubleshoots.
Log Out and Log Back In
Logging out of your account forces the mobile app to reload all data for your account. This gives a new change to connect with the server and load correctly if there was an issue in the previous attempt.
Reinstall the App
As a last resort, you can also try reinstalling the mobile application to a fresh and updated one.
Escalate the Issue to Webcare Team
When you contact Western Union to report any of these technical issues. They will first recommend you to try all of the troubleshoots I have mentioned above. If none of these worked, you can go ahead and submit a request to Western Union to look in to this issue.
Both the Western Union app and website are managed by the Webcare team. You can get in touch with them by sending an email to webcare@westernunion.com with a screen shot of the error.
Also, make sure to include your account details such as your email and Full name. The standard time for them to look into a request is 2-3 business days.